Quality Concrete and Landscape

References

 

Dear Mr. Serna,                                                                                                                                                Aug. 9, 2011

I would like to express my sincere appreciation for the outstanding job your company did on the landscaping and hardscaping of my backyard. I have never been more impressed with a company than I was with Quality Concrete and Landscape! Your entire workforce was professional, hard-working, and dedicated to completing a well-crafted project. The entire job was even completed in less time than estimated, and I absolutely love the results!

My first contact with your company was with your very wonderful representative Tim Akers. Even though he’s a busy man, Tim always kept appointments, returned phone calls and emails, and offered great suggestions throughout the design process.  He patiently helped me through decisions, plant shopping, and last minute additions. I really liked how Tim put the entire design and costs in writing so that I knew everything “up-front”. Tim is a great asset to your company!

On the first day of my project, you and your crew showed up and started right to work. I was especially impressed that you, Mr. Serna, was the foreman of the project, and that you worked just as hard right along beside your men as they did! I never saw anyone slack off and the project was done in 3 days! You and your employees were so polite, and I felt comfortable with every aspect throughout the entire job. You and your men made sure I was happy with plant placement, power-washing, cleanup, etc. and several of your employees even thanked me for providing them with the job when it was all over. Your dedication to customer service during and after the completion of the job is wonderful! 

Quality Concrete and Landscape certainly lives up to its name. I would not hesitate to recommend your company and its services to anyone. You all are great, and I am an extremely happy, satisfied customer!

Sincerely,

Janet West


To Whom It May Concern,                                                                                                           07/15/11

                My husband and I had the pleasure of contracting Quality Concrete & Landscape at 357 N. Carolina for our backyard project in June of 2011.  Our experience had been grim prior to contacting Quality due to very poor customer service on behalf of 15 other companies we had contacted to give us a quote.  Some of these company “owners” would set appointments but failed to show up or even call to change the date or time.  Others just didn’t return messages.  When I called Quality, I was really just expecting another upset, but our phone call was answered right away and the estimator (Tim Akers) actually returned our call within 15 minutes to set an appointment for the following day.  Tim was professional and seemed like he knew what he was talking about over the phone, so I was really hoping that he wouldn’t pull a “no show” like the others.  Tim had said he would call me prior to showing up at the scheduled time and he did so.  That in itself said a lot about the company!

                When Tim showed up, he measured our area, showed us pictures of previous landscape jobs he had worked on, and took the time to wait for us to make up our mind on what we wanted done while adding great suggestions.  We had been told that it would take about a week to complete the project (again we held our breath because our last “project” estimated to take 3-4 weeks lasted 4 months).  On day 1 the crew (more than 1 guy!) showed up bright and early and got straight to work.  My backyard looked like there were ants crawling all over the place because so many workers were on hand and scurrying to get things done.  At the end of the day, all the previous landscaping had been removed and the layout of the new plan had been completed.  By the end of day 2 most of the work had been completed, and on day 3 they just did “touch up” work and were done by noon!  Although they worked so fast, we never felt rushed into anything and Tim always took the time to answer any questions and even took us shopping for our plants!

                I can’t say enough about how great this company is.  All others, landscaping or not, can take note from Quality because no one else comes close to their professionalism, customer service, quality, and value!  The workmanship was flawless and the end result was way more than ever expected.  Thank you to Tim and the entire crew, you are all AWESOME!  I’m more than happy to recommend this company to anyone who is in the market.  There will be no need to call anyone else!

Sincerely,

                Christy & Eric Marquez


Dear Mr. Serna,

I would like to take this opportunity to express my appreciation and thank you for your recent efforts put forth by you and you amazing employees.  You and your staff completed a large landscaping project at my home, which included both my front and my backyard. The project required your expertise in the areas of concrete work, drainage and landscape. I commend you for completing this large project in record  breaking time. I could not believe that you finished the projects in only three days. Other landscapers that I contacted  for price quotes estimated they needed fifteen to twenty days to complete this project. Not only did you complete the job in three days, but the job was done to a high standard.
I wanted to gives special kudos to Tim Akers, who was a great representative of your company. Tim was professional, courteous, polite and a great leader. Tim was always willing to go the extra mile to get the project done right and on time. I personally witnessed Tim encourage and thank the staff after the project was over. You should be proud to have an employee like Tim.
I would also like to commend your exceptional workers who were non-stop. Everyone in the crew knew what to do and how to handle every situation with care and professionalism. I have never met a group of men who were so hard working and focused.
I would highly recommend your company to anyone who is looking for a landscaping and concrete company that are subject matter experts, trustworthy, professional and efficient. Your company is truly worthy of its A rating from the El Paso Better Business Bureau.

Continued success with all your future projects.

Sincerely,
Cesar Lepure


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I do not know if I mentioned to you the mess which I had in my backyard caused by the cold winter, the wind, the rain and the snow. The back yard sloped toward the back door and the sand covered the back porch turning to mud whenever it rained. Everyday it was a big mess. You can tell by the photos attached.  I did not know what to do , but I looked in the yellow pages and saw the attached listing by Quality Concrete and Landscape. I called Mark and Tim and two days later our yard was completed per the attached photos. They did everything they chose the colors, they moved the plants and incidentally all of them lived. They knew exactly what had to be done.

Thank you
George Dickson

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